Technical Assistant (Laboratory Customer Service)

• Salary from $56,880 to $67,975 + super (based on the Technical Assistant 1-3 Progression Criteria).
• Located at Wagga Wagga Agricultural Institute
• Full time ongoing role

We encourage applicants from all backgrounds including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees, and people with disability. We support an inclusive workplace where staff have access to opportunities and resources at all levels, enabling our team members to drive innovation, productivity and delivery of high-quality services. We provide dignified access to reasonable adjustments both during the recruitment process and in the workplace. If you require reasonable adjustment during the recruitment process, please call or text the contact for this role.

About Us:
You will work as part of the Infrastructure Investment & Business Excellence (IIBE) team across the breadth of NSW Department of Primary Industries. We are focused on maximising the utilisation and productivity of the Department’s infrastructure portfolio. Through strong partnerships (internal and external) we also identify commercialisation pathways and help shape DPI’s future investments, drive innovation and promote world class scientific and research excellence.

Our ideal candidate:

We are looking for someone to join our team as a Laboratory Customer Service Technical Assistant as the first point of contact for customers of the Wagga Wagga AgEnviro Labs Feed Quality Service (FQS) and Oil Testing Service (OTS). Note: customer interaction is primarily via phone and email and this is largely an administrative/ office based role.

Our ideal candidate will assist in providing quality customer service and be capable of managing multiple tasks effectively and efficiently to meet required laboratory time frames. They will also be able to display a positive image while meeting customer service standards in a demanding and varied environment.

You will love to work independently, as well as in a team environment and have a “can-do” attitude combined with the ability to take and follow instructions & standard operating procedures. Your excellent communication skills, enthusiasm to develop new skills, learn about laboratory tests and think laterally will be your greatest assets.  

Your key responsibilities include ability to:

• Liaise with and provide customer service assistance to customers and stakeholders, identifying and responding quickly to customer needs using a variety of communication tools.
• Triage customer enquiries to appropriate laboratory staff for resolution in a timely manner to achieve superior levels of customer satisfaction for the Wagga Wagga AgEnviro Labs.
• Manage and coordinate receiving customer samples and recording customer data using the Laboratory Information Management Systems (LIMS) in accordance with quality management systems to provide customers with accurate and timely test reports and invoices.
• Provide support in accurate data entry, customer quotations, invoicing and other tasks required to support processes of the Wagga Wagga AgEnviro Labs team.

What you will need:

• Superior attention to detail and organisational skills to prioritise multiple tasks to meet QMS time frames, adhere to schedules and manage and collate data.
• Excellent communication and problem-solving skills and a strong work ethic.
• Familiarity with computerised record management systems, word processing and spreadsheet software.
• NSW School Certificate or its equivalent or VET Certificate II in any qualification in accordance with the Crown Employees (Department of Industry) Technical Staff Award.

Want more information? Please contact Lisa Cortes lisa.cortes@dpi.nsw.gov.au or view the full role description.

Recently graduated or don’t quite have all the skills necessary as yet, that’s okay, we want to hear from you as well!

Applying is easy: Simply submit your application electronically via the online application process, attaching a resume and cover letter outlining how your skills and experience match what we are looking for, and we will get back in touch after the closing date.

Applications close Tuesday 31 January 2023 at 11.55pm

A talent pool may be created from this recruitment action for ongoing and temporary roles of the same standard that may become available for filling over the next eighteen months. The successful applicant in this role may be required to undergo a police check, health assessment and other assessments as required.