Department of Regional NSW
Animal, Wallaby, Kangaroo, Mammal, Wildlife, Antelope

Senior Customer Service Officer

Senior Customer Service Officer

  • 494276
  • Administration and Clerical
  • Customer Services and Call Centre
  • Fulltime Ongoing
  • Located in sunny Orange
  • Clerk Grade ¾ Salary starting from $72,635 + Super


We strive to reflect the community we serve and encourage our people to explore new ways of working across regional NSW. We are open to arrangements that help individuals balance their work and life commitments, including working part-time or working from different locations. We embrace difference and welcome applications from people of all backgrounds. 


We understand that everyone is different and you may require adjustments to apply. Please don’t hesitate to contact us to discuss how we may be able to assist you. 


Our role of Senior Customer Service Officer provides customer facing information and licence processing service, in a call centre environment, for the Game Licensing Unit. It also provides guidance to Customer Service Officers and leads audit and probity assessments for the Game Licensing Unit.


What will I be doing?


  • Provide a customer facing information service in a call centre environment, resolving routine requests for information and escalating enquiries to the appropriate officer.
  • Provide guidance to Customer Service Officers on delivery of customer focused information and licence processing.
  • Undertake administrative tasks including, but not limited to updating records and databases, processing and registering licence applications, cash receipting and daily cash reconciliation
  • Ensure information provided to customers is current and in accordance with legislative requirements, policies procedures and guidelines.
  • Contributing to education and community communication project by processing and mailing out information material as directed.
  • Providing accurate and timely responses to email enquiries using template responses.
  • Coordinate game hunting licence probity and audit assessments to ensure that legislative provisions are met



Why work for Department of Regional NSW (DRNSW)? 


Exciting career pathways and opportunities 

We offer vibrant and exciting career paths for people from a wide range of backgrounds and skills. Once you join the NSW Government, you’ll be supported to develop your skills and expertise through ongoing training, and opportunities to move easily from role to role, and agency to agency across the entire NSW government. 



Providing a safe, supportive, ethical, diverse and inclusive workplace for our people is one of our priorities. We run a variety of programs and provide a range of supporting resources to ensure the wellbeing of all our people. 


Our people:  

Join DRNSW and you’ll be joining a team of more than 4,000 passionate people spread across a diverse range of disciplines and functions including - public works, land services, fisheries, agriculture and biosecurity. If you’re motivated and passionate about making a difference to the people of regional NSW, we invite you to become part of our story. 


Apply now:


All applications must be submitted online and should include your current resume and a cover letter (max 2 pages) telling us why you’re a great fit.


To find out more about this role, please contact Greg Pringle at  or click here to view the Position description


Applications close on Sunday 23rd May 2021


A recruitment pool may be created for ongoing and temporary roles of the same role or role type that may become available for filling over the next eighteen months. 

Closing date: May 23, 2021

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