Department of Regional NSW
Picture of a golden sunlit landscape in Queanbeyan area. Gumtrees in foreground, blue sky and river in background.

Manager, Account Management Operations

Manager, Account Management Operations

  • 499124
  • Construction and Architecture
  • Engineering
  • Projects
  • Property and Assets
  • Temporary full-time position for an initial term of 24 months
  • This position has the opportunity to be located across any of our regional NSW offices, we empower our employees to work flexibly but there is an expectations that you will live within a reasonable distance to a Public Works office to attend 2-3 days per week. 
  • Salary from $113,343 to $124,901 plus Superannuation, Leave Loading and Flex


Diversity and inclusion are core values of the Department of Regional NSW. We encourage applications from people with a range of backgrounds, experiences and perspectives. This includes differences in culture, gender, sexual orientation, language and disability status or other attributes. The Department of Regional NSW is a workplace where everyone is able to contribute and participate to their full potential, and we are proud to have a team that reflects the richness and complexity of the regional NSW communities we serve.


About Us

Public Works (PW) is part of the Department of Regional NSW (DRNSW), and supports local and state government agencies to deliver critical infrastructure initiatives by providing expert advisory, planning, design, delivery and support services.  There’s nothing abstract about what we do. Just look around. Our work is in the hospitals, dams, water treatment plants and high schools – the real foundations of prosperous communities.  Every day we help shape the ambitious projects that bring progress to more people in NSW. From forging a more sustainable relationship with the land around us, to engineering the big ideas of the future. In every challenge we see the chance to build stronger and more connected communities. We do this by developing solutions that show creativity and grassroots ingenuity, providing impartial advice and support at all levels of government and the private sector, and partnering with experts to maximise the benefits of our knowledge and experience.

In PW offices all over the state, you’ll find local expertise for local issues. We uncover the best talent, scrutinise cost and risk, and bridge the gap between private sector and government. By managing these nuances, projects we work on don’t just get done, they become benchmarks others aspire to.


About the role

As a member of the Account Management and Client Engagement team at Public Works, you will:

  • Be responsible for advancing the client process, holding PW client managers accountable for engagements and capturing information
  • Managing opportunity and client data and presenting actionable insights, and supporting proactive automated and non-automated CRM-driven client outreach activities
  • You will provide transparency of overall PW activities related to each key account, across all levels of both PW and the assigned key account, and embed a systematic approach to capturing critical information
  • Build relationships internally to follow up colleagues across the business to document activity and opportunities
  • You will also support Strategic Relationship Managers (Account Management) and Senior Client Growth Managers (Business Development) to ensure client meeting rhythms and internal discussions are scheduled and held


About you

To be successful in this role, our ideal candidate will have the following:

  • Demonstrate performance in relationship management and sales operations roles in commercial environments, preferably in the construction and engineering sector
  • Experience in roles directly responsible for Office 365 CRM, Salesforce or other platforms and fully proficient in these tools
  • Excellent verbal communication and interpersonal skills including facilitation skill with exceptional ability to influence
  • Strong digital, data manipulation and commercial acumen
  • Previous experience in sales or business development environments
  • Current NSW Drivers Licence and willingness to drive to and work in remote locations which may include overnight stays.

If you have the capability to achieve success in this role and are interested in creating a more prosperous NSW, we would love to hear from you!


Applying for the role

Apply by submitting a current resume and brief cover letter that outlines your skills and experience relevant to the role.

For more information about the role, please click here to view the role description

Additionally, if you would like to hear more about this role please contact Sam Thomas, Director Business Operations at

Advertising for this position closes on Sunday 14 August 2022 at 11:55pm. 

A recruitment pool may be created for ongoing and temporary roles of the same role or role type that may become available for filling over the next eighteen months.

If you are viewing this advertisement on LinkedIn, please click ‘Apply’ to access more information about this role via the I Work for NSW website.

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