Department of Regional NSW
Animal, Wallaby, Kangaroo, Mammal, Wildlife, Antelope

Laboratory Customer Service

Laboratory Customer Service

  • 494488
  • Customer Services and Call Centre
  • Environmental
  • Temporary role for three years located in Wagga Wagga
  • Enjoy flexibility, innovation focus and interesting work within a strong team culture
  • Generous remuneration package, starting from $54,367 per annum

Department of Regional NSW is responsible for building resilient regional economies and communities, strengthening primary industries, managing the use of regional land, overseeing the state’s mineral and mining resources and ensuring government investment in regional NSW is fair and delivers positive outcomes for local communities and businesses. 

We encourage applicants from all backgrounds including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees, and people with disability.We support an inclusive workplace where staff have access to opportunities and resources at all levels, enabling our team members to drive innovation, productivity and delivery of high-quality services. We provide dignified access to reasonable adjustments both during the recruitment process and in the workplace. If you require reasonable adjustment during the recruitment process, please call or text the contact for this role. 


In your new role as Laboratory Customer Service you will provide quality customer relationship management as the first point of contact for customers of the Wagga Wagga Laboratory Services and provide technical assistance for the Oil Testing Service (OTS) and Feed Quality Service (FQS) as required including booking in samples, client communication, sending client analysis reports, analysis quoting and invoicing.


What we are looking for:

Our preferred candidate will be capable of managing multiple tasks effectively and efficiently in a team environment to meet required laboratory and QMS time frames. They will have attention to detail and a genuine passion for customer service. 


 In addition, the successful candidate will have:

  • Qualifications in accordance with Part 2 (xv) of the Crown Employees (Department of Industry) Technical Staff Award
  • Current NSW Drivers License
  • A ‘can do’ attitude and a strong work ethic
  • Excellent communication and problem-solving skills
  • The ability to manage and prioritise your own activities to meet QMS time frames


For further information about the role please contact Belinda Taylor via


 Alternatively click here to view the role description.


What's on Offer?

  • We value our people. Work is meant to be enjoyed! We believe in a flexible and relaxed working environment allowing people to operate in a manner that cultivates a friendly culture and reduces stress levels.
  • A culture of ambition, support, and inclusivity. We are passionate about what we do, and we want to work with those who share that same drive. We promote an open-door policy and encourage collaboration between all staff. 


Applying is Easy!

To apply simply attach a current resume (of no more than five pages) plus a cover letter (no more than two pages) which demonstrates how your previous experience and capabilities make you an ideal candidate for this role.


Closing Date: Tuesday 18th May 2021 @11:55pm


A recruitment pool may be created for ongoing and temporary roles of the same role or role type that may become available for filling over the next eighteen months. If you are viewing this advertisement on LinkedIn, please click ‘Apply’ to access more information about this role via the I Work for NSW website.


Closing date: May 18, 2021

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