Picture of a golden sunlit landscape in Queanbeyan area. Gumtrees in foreground, blue sky and river in background.

ICT Service Delivery Coordinator

ICT Service Delivery Coordinator

  • 501058
  • Information and Communications Technology
  • This is an Ongoing Full-time position offering an attractive salary ranging from $101,947 to $112,849 + Super, Leave Loading, Flex Leave and plenty of other benefits
  • Location: Willing to consider candidates across all NSW locations.  Preference for candidates based regionally, with a focus on Queanbeyan, Armidale, Dubbo and Coffs Harbour
  • Employee benefits including a 35-hour work week, Flex Leave & Hybrid working!

Diversity and inclusion are core values of the Department of Regional NSW. We encourage applications from people with a range of backgrounds, experiences and perspectives. This includes differences in culture, gender, sexual orientation, language and disability status or other attributes. The Department of Regional NSW is a workplace where everyone is able to contribute and participate to their full potential, and we are proud to have a team that reflects the richness and complexity of the regional NSW communities we serve.


About Us 

The Department of Regional NSW (DRNSW) was formed in 2020 as a central agency for regional issues. The Department has responsibility for building resilient regional economies and communities, strengthening primary industries, managing the use of regional land, overseeing the state’s mineral and mining resources and ensuring government investment in regional NSW is fair and delivers positive outcomes for local communities and businesses.

Within DRNSW, the Strategy, Corporate and Performance (SCP) division works across the Department to guide efficient, effective, and accountable operations and performance. The division also leads the Department’s central agency function to deliver strategic, evidence-based policy and program advice to enable transformational investment and reform in regional NSW.

At SCP, we understand that work can be one of the biggest parts of people’s lives and we are building a team that has collaboration, curiosity, and respect at the heart of everything we do.


About the role

Are you a friendly, customer service orientated person? Are you looking to expand your skills and networks across Regional NSW and the Department of Planning and Environment’s Digital Information Office? The Corporate ICT team within Strategy, Corporate and Performance are looking for their next Service Delivery Coordinator to assist the ICT Business Partners with managing customer and supplier relationships to ensure the ICT function and value provided by internal and external ICT service providers is realised.

In this role, you will:

  • Work with an ICT Business Partner to engage and influence a diverse range of stakeholders
  • Ensure service delivery meets business objectives and targets
  • Engage with a diverse range of stakeholders on ICT initiatives and processes
  • Model the highest standards of ethical behaviour, confidentiality and discretion is key.


About you

Successfully managing a continuous and often demanding workload, you’ll enjoy working collaboratively and proactively with a diverse range of internal and external stakeholders to help develop collaborative, proactive and productive relationships, and deliver coordinated responses to requests.

The key skills that would prepare you for this role include:

  • Customer Service
  • Communication
  • Attention to detail
  • Ability to Multi-Task
  • Understanding of ICT and the use of technology to deliver business outcomes
  • Ability to prioritise workloads and manage customer expectations


Apply now:

All applications must be submitted online and should include your current resume and a cover letter outlining your suitability for this position.

If you would like to hear more about this role, please contact Catherine Daniel on 0419723932 or via catherine.daniel@regional.nsw.gov.au.

You can download and review the Role Description here.

Applications close Sunday 29 January 2023 at 11:55pm. 

A talent pool may be created from this recruitment action for ongoing and temporary roles of the same standard that may become available for filling over the next eighteen months. The successful applicant in this role may be required to undergo a police check, health assessment and other assessments as required.

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