Department of Regional NSW
Picture of a golden sunlit landscape in Queanbeyan area. Gumtrees in foreground, blue sky and river in background.

Customer Service & Admin Support Officer

Customer Service & Admin Support Officer

  • 499110
  • Administration and Clerical
  • Customer Services and Call Centre
  • Ongoing full-time role located in Grafton
  • Possible Talent Pool Opportunity – Kempsey, Coffs Harbour, Casino, Lismore
  • Salary starting from $66,298.00 pa + super

A recruitment pool may be created for ongoing and temporary roles of the same role or role type that may become available for filling over the next eighteen months.

We encourage applicants from all backgrounds including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees, and people with disability. We support an inclusive workplace where staff have access to opportunities and resources at all levels, enabling our team members to drive innovation, productivity and delivery of high-quality services. We provide dignified access to reasonable adjustments both during the recruitment process and in the workplace. If you require reasonable adjustment during the recruitment process, please call or text the contact for this role.

About Us
The North Coast Local Land Services region extends from Tweed Shire Council in the north to Port Macquarie-Hastings Council in the south. The north coast is a region of vibrant towns, villages and communities that support diverse coastal and hinterland lifestyles. You can check out some of the services that Local Land Services provide here.

The people in the region have a strong connection to their healthy, natural, and productive landscapes and seascapes and the lifestyles, culture and opportunities they create. When you live and work at North Coast LLS, you can spend your weekends at the beach, explore the pristine volcanic hinterland, or take a hike through ancient rainforest.

As the Customer Service and Admin Support Officer you will:

  • Be our frontline customer service representative with excellent verbal and written communication skills.
  • Provide high quality administrative services that enable our staff and offices to function effectively.
  • Maintain and manage customer information with confidentiality, accuracy, and integrity.
  • Provide accurate and timely accounts receivable services including taking payments and issuing receipts and invoices.
  • Be a team player who is also able to work independently to deliver multiple activities within specific timeframes.

You’ll also need to have a current NSW Driver Licence, and the capacity and willingness to travel throughout the region as required.

Our ideal candidate will be an effective communicator who is passionate about providing quality, customer focused services. You will have an eye for detail, excellent time management skills and thrive on working in a diverse and busy operating environment. You value collaboration and innovation and being part of a positive team culture.

Want more information?
Contact Michelle Nelson, Leader Business Services on 0429 550 566 or via You can also download the Role Description.

Want to apply?
Simply submit your application (CV and cover letter) explaining why this is the opportunity for you. We will then get back in touch after the closing date with the next steps.

Closing Date: Friday 27th May 2022 @ 11:55pm.

Additional Information: 
All Department of Regional NSW employees are required:

  • To be fully vaccinated with a TGA approved COVID-19 vaccine and; or
  • an approved ongoing medical contraindication

You will be required to show proof of your COVID-19 vaccination status or approved COVID19 Vaccination medical exemption at the time of your application submission.

Additional Information:
The successful applicant in this role may be required to undergo a police check, health assessment and other assessments as required.

Who is the
Department of Regional NSW? Why work for us?
Our Department is responsible for building resilient regional economies and communities, strengthening primary industries, managing the use of regional land, overseeing the state’s mineral and mining resources and ensuring government investment in regional NSW is fair and delivers positive outcomes for local communities and businesses.

Local Land Services (LLS) is an Executive Agency related to the Department of Regional NSW. We embrace flexible work and are committed to our delivery of quality services to rural and regional landholders. Together we deliver the State Outcome ‘Productive and sustainable Landuse’ that includes Caring for Country through sustainable agriculture, plant and animal biosecurity, natural resource management, land management, emergency services, private native forestry and the Soil Conservation Service.

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