Department of Regional NSW
Picture of a golden sunlit landscape in Queanbeyan area. Gumtrees in foreground, blue sky and river in background.

Customer Service & Admin Support Officer

Customer Service & Admin Support Officer

  • 501606
  • Administration and Clerical
  • Customer Services and Call Centre
  • 3 x Temporary Full-Time opportunities available (up to 30 June 2024)
  • Locations across the Northern Tablelands LLS Region – locations include Inverell, Glen Innes and Tenterfield
  • Salary starting from $67,975.00 pa + super
  • A recruitment pool may be created for ongoing and temporary roles of the same role or role type that may become available for filling over the next eighteen months. 

Diversity and inclusion are core values of the Department of Regional NSW. We encourage applications from people with a range of backgrounds, experiences and perspectives. This includes differences in culture, gender, sexual orientation, language and disability status or other attributes. The Department of Regional NSW is a workplace where everyone is able to contribute and participate to their full potential, and we are proud to have a team that reflects the richness and complexity of the regional NSW communities we serve.

About Us
The Northern Tablelands Local Land Services region is a distinctive highland area of New South Wales with undulating hills, valleys, plateaus and mountains straddling the top of the Great Dividing Range. With an average elevation exceeding 1000 metres above sea level, the Northern Tablelands has a temperate climate with mild summers and cold winters with frosty mornings and occasional snowfalls. You can check out some of the services that Local Land Services provide here.

The people in the region have a strong connection to their healthy, natural, and productive landscapes and the lifestyles, culture and opportunities they create. 

We are looking for switched on office all-rounders to provide professional front line customer service and administration support for the regional team and its customers.

As a Customer Service and Admin Support Officer you will be responsible for a variety of word processing, records management, data entry, office administration and customer service duties and will be required to:

  • Provide a consistent high-quality front-line customer service (including initial advice, information, guidance, escalating and redirecting issues as required),
  • Manage customer information to ensure confidentiality, accuracy and integrity,
  • Provide feedback and information to contribute towards an ongoing improvement in customer and administrative service activities.

You will also be required to provide accounts receivable services including cash receipting, debt management assistance and financial reconciliations in accordance with agency standards and procedures.

You’ll also need to have a current NSW Driver Licence, and the capacity and willingness to travel throughout the region as required.

Our ideal candidates will have strong, professional communication skills, an eye for the details and be someone who’s comfortable both processing accurate data and information as well as speaking to both internal and external customers.

Previous experience in a customer service-related position or an office administration role would be a plus and a strong understanding and a passion for technology would also be a benefit in the role.

So, if you have a genuine passion for working with and for your local community and want to be part of a supportive and team focused environment, then this might just be the job for you!

Want more information?
Contact Kelly Twigge, Team Leader Finance & Customer Service on 0439 728 610 or via kelly.twigge@lls.nsw.gov.au . You can also download the Role Description.

Want to apply?
Please submit your resume and a cover letter (of ideally no more than 2 pages) outlining how your skills and experience match what we are looking for. We will then get back in touch after the closing date.

Closing Date: Monday 5th December 2022 @ 11:55pm.

Additional Information:
The successful applicant in this role may be required to undergo a police check, health assessment and other assessments as required.

Who is the Department of Regional NSW? Why work for us?
Our Department is responsible for building resilient regional economies and communities, strengthening primary industries, managing the use of regional land, overseeing the state’s mineral and mining resources and ensuring government investment in regional NSW is fair and delivers positive outcomes for local communities and businesses.

Local Land Services (LLS) is an Executive Agency related to the Department of Regional NSW. We embrace flexible work and are committed to our delivery of quality services to rural and regional landholders. Together we deliver the State Outcome ‘Productive and sustainable Landuse’ that includes Caring for Country through sustainable agriculture, plant and animal biosecurity, natural resource management, land management, emergency services, private native forestry and the Soil Conservation Service.

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