Department of Regional NSW
Picture of a golden sunlit landscape in Queanbeyan area. Gumtrees in foreground, blue sky and river in background.

Biosecurity Business Support Coordinator

Biosecurity Business Support Coordinator

  • 501567
  • Administration and Clerical
  • Information and Communications Technology
  • Ongoing Full-Time Position
  • Location – Orange, NSW
  • Salary range from $89,707.00 to $98,982.00 p.a + Superannuation

Diversity and inclusion are core values of the Department of Regional NSW. We encourage applications from people with a range of backgrounds, experiences and perspectives. This includes differences in culture, gender, sexual orientation, language and disability status or other attributes. The Department of Regional NSW is a workplace where everyone is able to contribute and participate to their full potential, and we are proud to have a team that reflects the richness and complexity of the regional NSW communities we serve.


About us

The Department of Regional NSW (DRNSW) was formed in 2020 as a central agency for regional issues. The Department is responsible for building resilient regional economies and communities, strengthening primary industries, managing the use of regional land, overseeing the state’s mineral and mining resources and ensuring government investment in regional NSW is fair and delivers positive outcomes for local communities and businesses.

The NSW Department of Primary Industries (NSW DPI) supports the development of profitable primary industries that create a more prosperous NSW and contributes to a better environment through the sustainable use of natural resources.

Within NSW DPI, the Biosecurity & Food Safety division is responsible for effective management and risk minimisation of biosecurity threats to NSW as well as the through-chain regulation of food safety. It delivers a risk-based approach to policy and compliance and provides regional engagement and coordination in response to emergency incidents impacting primary industries and the food sector.


About the role

The role provides Tier 2 support for a broad range of media (including the infrastructure environment and software) to troubleshoot and resolve issues of moderate complexity for Biosecurity and Food Safety applications and provide systems support to the department in emergency response activities.


 Working as a Biosecurity Business Support Coordinator, you will:

  • Provide key support contact focussed on providing customer-centred support, fielding calls and queries from users about the BFS toolset and in emergency responses, utilising appropriate tools and methods to address user support queries and return user’s applications to optimum efficiency
  • Create and maintain support documentation to assist others in restoring services and reduce the impact of unplanned outages and communicate systems outages to users
  • Review third-party support status reports and invoices, and process payments once approved
  • Conduct a range of test scripts throughout the software development lifecycle to determine readiness for transition to the production environment; complete documentation outlining the results of tests to inform the preparation of future application documentation and reduce the impact of application defects; and construct process recommendations to improve the effectiveness and efficiency of test programs
  • Provide technical assistance to projects or special research that advances the technical objectives of BFS
  • Participate in emergency preparedness and response activities, including training and preparedness exercises as required.


Key knowledge and experience

  • Experience in the use of a service management tool such as Service Now to provide customer support 
  • Experience in the administration of Microsoft 365 
  • High attention to detail 
  • Aptitude in providing technology support 
  • Ability to learn and support bespoke applications 
  • Experience in supporting mobile devices, including iOS devices  
  • Experience in user management in active directory 
  • Proficiency in communicating with users who have a broad range of technical ability 
  • Broad experience in troubleshooting technology issues in providing level 1 through to level 3 support
  • Ability to work in emergency responses to enable responders for NSW DPI 


Why work for Department of Regional NSW (DRNSW)? 

Exciting career pathways and opportunities 

We offer vibrant and exciting career paths for people from a wide range of backgrounds and skills. Once you join the NSW Government, you’ll be supported to develop your skills and expertise through ongoing training, and opportunities to move easily from role to role, and agency to agency across the entire NSW Government. 


Providing a safe, supportive, ethical, diverse and inclusive workplace for our people is one of our priorities. We run a variety of programs and provide a range of supporting resources to ensure the wellbeing of all our people. 

Our people

Join DRNSW and you’ll be joining a team of more than 4,000 passionate people spread across a diverse range of disciplines and functions including - public works, land services, fisheries, agriculture and biosecurity. If you’re motivated and passionate about making a difference to the people of Regional NSW we invite you to become part of our story.

Inclusion and Flexible Working

We strive to reflect the community we serve and encourage our people to explore new ways of working across Regional NSW. We are open to arrangements that help individuals balance their work and life commitments. We embrace difference and welcome applications from people of all backgrounds.


Apply now:

All applications must be submitted online and include your current resume and a cover letter outlining your suitability for this position.

If you would like to hear more about this role, please contact Jason Wilde or view the full role description.


Applications close 11:55pm, Sunday 11 December 2022.

A talent pool may be created from this recruitment action for ongoing and temporary roles of the same standard that may become available for filling over the next 18 months.

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